CANCELLATION POLICY • LOMBARD & AURORA
We hold your time. Please hold ours.
Life gets busy, and we completely understand when plans change. All we ask is a little notice when you can — it helps us keep care on time for you and for every patient who counts on us. Thank you for helping us make every visit smooth and stress-free.
The Policy
48-Hour Notice Required
If you need to cancel or reschedule, you must call our office at least 48 hours before your appointment time and speak with our schedule coordinator. Your early cancellation gives another patient access to timely dental care.
No-Show Fees
Patients who fail to show for a scheduled appointment, or who do not notify the office within 48 hours, will be charged a no-show fee: $100 for weekday appointments, $150 for Saturday appointments.
Late Cancellations
Cancelling or rescheduling with less than 48 hours notice will result in a $50 fee.
Running Late
If you are more than 15 minutes past your appointment time, we reserve the right to reschedule your appointment, and a rescheduling fee may be assessed. Please call if you're running late.
In the event of an actual emergency where prior notice could not be given, a one-time exception may be granted. These fees are not covered by insurance and are the sole responsibility of the patient.
Why We Ask
When you book with us, we reserve that time exclusively for you — your dentist, your hygienist, and your treatment room are all set aside. A missed visit leaves that dedicated time empty, while another patient who needed care couldn’t be seen. Your notice truly makes a difference, and we’re grateful for it.
How to Reschedule
Call Us
To cancel or reschedule your appointment, please call our office and speak with our schedule coordinator at least 48 hours in advance. Lombard: (630) 629-4100 • Aurora: (630) 733-1111.
